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Responding to ICT Problems (Functional Skills ICT)

This activity is part of a series of resources to help teachers delivering Edexcel Level 2 Functional Skills in ICT. All resources provided here are the strict copyright of What2Learn Ltd and must not be published elsewhere without our written consent.

Standards addressed in this activity
  • 2.4 respond to ICT problems and take appropriate action.
  • 3.1 manage files, folders and other media storage to enable efficient information retrieval.

Click here to download the worksheet for this lesson.

Interactive assessments

Teachers – reduce your marking and develop your student’s knowledge and motivation with W2L games. There are three activities with the title ‘Computer Problems’. The best way to play these is for students to register for a free W2L account, log in and enter share code ‘832263’ to unlock the Functional Skills ICT topic. By logging in to play the activities scores will be recorded and attainment rewarded.

Learn more.

Computer Problems learning game

Alternatively, here are shortcuts to the games but scores will not be recorded:

Game 1 >>
Game 2 >>
Game 3 >>

Teacher Guidance

Suggested method of delivery:

Print off sufficient copies of the worksheet in the resources section above. Get students in groups of around three to discuss the common computer problems listed on the worksheet and to suggest possible solutions for each issue. This will give all students the opportunity to discuss and develop their knowledge. After around 10 minutes there should be a whole-class feedback activity where groups are asked to share their solutions to different problems.

Students should then start the ‘main task’ on the worksheet. In this task they need to create a ‘Help Guide’ that can be printed out with these common problems and suggested solutions to try. It is important that the class have the opportunity to discuss the most appropriate software application for this task and to justify their choices. They will also need to suggest appropriate formats for this guide to take. The teacher should try to encourage the class towards the use of DTP software.

The completed Help Guide may take more than one lesson to create, particularly given the amount of time that should be spent in class and group activities to maximize learning opportunities. As plenaries (and home learning) for all lessons, students should be encouraged to the interactive assessment tasks detailed above.

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